Hampton Watercraft & Marine


Hampton Watercraft & Marine
44 Newtown Road
Hampton Bays NY 11946
Phone: (631) 728-8200

401 Montauk Highway
Westhampton Beach NY 11978
Phone: (631) 288-2900


Service Department - Yachts, Boats near Suffolk County & Hampton Bays.



Serious About Service
 
  
 
Our Goal is 100% Customer Satisfaction,
"No Excuses!"
At Hampton Watercraft & Marine we are a full service marine shop with two locations on Long Island in Westhampton Beach NY and Hampton Bays NY. Our experience runs from Diesel Mechanics to WaveRunner Technicians. We perform fiberglass repair, winterization and shrink wrapping, boat engine repair, custom hull painting, routine maintenance and more. We take great pride in being able to provide the Highest Quality service for our clients and their boats. Contact us today.
 

Hampton Watercraft & Marine Awarded
Mercury Marine Service Award

Mercury Marine has presented Hampton Watercraft & Marine of Hampton Bays, NY its prestigious Service Customer Satisfaction Index (CSI) Award for 2015. Hampton Watercraft & Marine is the only Mercury Marine Service Center to win the CSI Award in the Tri-State Area. 

Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser Sterndrive or inboard. Hampton Watercraft & Marine won the Service CSI Award for its ongoing commitment to providing exemplary customer service based on the responses of customers who had warranty work performed at the dealership during the past year. A total of 125 dealers across North America qualified for the Service CSI Award for 2015.

The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 92 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership and also indicate if they would re-visit the dealership again in the future.

Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.

From left to right:
Ernie Miller - Head Technician, Tony Villareale - President, Owner of Hampton Watercraft & Marine,
Mike Friscia - Service Manager & Mike McSweeney - Service Director
 
 
Our NEW 75 ton Marine Travel Lift
Capable of hauling boats up to 165,000 lbs. and 75 ft. in length!


Parts Department

Hampton Watercraft & Marine has parts departments at both locations in Hampton Bays NY & Westhampton Beach NY. Hampton Watercraft & Marine stocks a large selection of parts for Mercury & Yamaha. If we don't have the parts you need in stock we can get them! We ship nationwide via UPS. We encourage you to find the parts you need by using the OEM websites, linked below.

 

                                                 

             Yamaha OEM Parts                        Mercury OEM Parts                        

 


 

If you would like to contact our service department, please fill out the form below and someone will get back to you.

 

Contact Information
*  First Name:  
*  Last Name:  
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*  Day Phone:   - -
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*  Home Phone:   --
Fax:   --
*  Contact:  
Address:  
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Boat Information
*  Year:  
*  Manufacturer:  
*  Model:  
Hull ID Number:  
Hours:  
Warranty:   Yes No
  Engine Mfr:  
  Engine Model:  
Motor Type:   Inboard
Outboard
Stern Drive (I/O)
# of Motors   Single Twin Triple
  Horsepower:  
Fuel Type:   Gas Diesel
Describe Service Needs
* What kind of service do you need done?
Change Engine Oil & Filter ChangeTransmission Oil
Engine Tune-Up Bilge Pump Repair
10 hr. Service Check 20 hr. Service Check
100 hr. Service Check Lubricate Trailer Bearings
Steering Cable Rack and Pinion Steering
Check Electrical System Replace Upholstery and Canvas
Adjust Throttle Shifter Fix Seat Slider
Winterization/De-winterization Other
Details:
* When would you like your appointment?   Click Here to Pick up the Date
Prior Service History
* Have we performed service work for you before?
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Last In:
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