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| Below you will find what some of our customers say about our dealership.
The guy you had give us the orientation/captains lesson, Tom, did a really great job. He spent far longer with us than I presume he expected, and we appreciated it. He's very knowledgeable, and was patient with all our dopey questions (which I think are better to ask upfront so we don't do something stupid later). He really was helpful, and spent hours with us. We appreciated it.
Hi Joe,
I just wanted to extend my thanks to your excellent "crew" that spent time with us this past weekend. It was both enjoyable and very informative. I hope they didn't find the littany of questions from this detail guy too tedious. Speaking of detail, I was very impressed with the cleaning and sprucing that the guys did - the boat was practically in showroom condition.
Joe Letizia
Joe, I have to tell you that i was shocked when you said that you would throw in the map card for the E80. I never expected you to do that. Throughout this entire experience you have never said "no" to any of my requests. Coming from the service industry myself, I realize how hard it is to keep customers happy. i have nothing to say but positive things about you and your team. My experience today was so positive and smooth that I was almost waiting for something to wrong, but it didn't. Thanks for making my first boat purchase such a positive experience. Speak to you soon!
Anthony Federico
March 26, 2008
Hampton Watercraft and Marine has been excellent across the board- very professional but also very personalized. The sales staff, especially Aaron Sacks, the service including Mike Friscia and Ernie Miller etc. and management, Tony Villareale are always at the top of their game!
-John J. McCarthy Jr.
Congratulations on your recent industry rating- one of the top two marinas on Long Island, and the top one on the South Fork, is pretty impressive! Thanks for your role in making 2007 a wonderful boating year. All the best for the new year!
-John NY, NY
I Have had a boat since 1970. Hampton Watercraft and Marine is the best dealer I have ever worked with.
-David Mack
Dear Tony,
Your staff did it again, the haul went smooth as silk!!
Keith, I'm sure you know, is worth his weight in gold!! He is great at his craft, friendly, on time, super efficent, and has the ability to calm down a raving lunatic in the spring and fall.
Hope you, father Sal and your crew have a nice winter.
Yours in Travel Lifts,
Tommy Costello
Hi Tony,
I just happened to notice the e-mail I sent you last year when I bought the 29' and thought it was time to update it. So here it is I hope you will attach this to it.
As I said in the first letter I have bought a lot of boats over the years and over the past winter I traded back the 29' and bought the new 30', how was the new 30 going to top the 29 I thought to myself. But all I can say is WOW and more WOW. The 30 as you know is a lot more boat. Tiara did a fine job with model period.
First I want to apologize to Mike and Sean for giving them a hard time during the rigging of my new boat, let them know I owe them both big. Anyway I had the same great experience buying this new boat as I did the first time. Mike is the best service manager I have ever had the pleasure to know, he makes me feel so comfortable and he always, I mean always goes out of his way to do the right thing no questions asked.
Ernie is just fantastic what can I say, with all my knowledge of boats he never stops impressing me, he is awesome around boats PERIOD. Lets not forget Aaron who without his diligence, and competence none of this would have happened. I spent some time with him at Tiara over the winter and I think got to know him a little better, Aaron is a down to earth regular guy with a well focused determination to create a win win for everyone, and he did that for me again. A true professional.
I just wanted to say THANK YOU. I will most definitely be winterizing my boat with you guys as I already told Aaron. You guys are the only ones I will ever let touch my boat.
Also the boat was great in the canyon last week. Tony we need a Gen set and a tiny bit more fuel this winter so lets put that on to do list (I won't even ask how much I promise) I will be ready to come out of the water beginning of Dec if that works for you.
Thanks again,
Scott Letizia
FAIR CATCH II
Bay Shore, NY
Tony:
Just wanted to drop you a note to say thank-you. I took the family out this past weekend on my new 180 Dauntless and everyone is extremely pleased. Including myself of course! I was also exceptionally pleased with the way Hampton Watercraft handled the whole transaction. The boat was ready on time, in great condition and you and your staff made the paperwork and orientation effortless. I look forward to receiving the survey from Boston Whaler as I will be giving a glowing report. I will also refer your company to friends and business acquaintances for their boating needs.
v
Thanks again and I'm sure I'll see you on the water and/or in your waterside restaurant.
Fred.
Tony,
Thanks for the note. You and your team are top notch.
Thanks again for arranging space for my Hinckley. I am looking forward to the boating season.
Best, Larry
Hi Tony,
I returned the Whaler survey today and was happy to check 'outstanding' in every category. You and your staff do just a great job in making every possible effort to keep your customers satisfied. That philosophy starts at the top and is evident all the way through your organization. We try to run our tennis club and our other businesses the same way.
I look forward to a long relationship together!
Happy winter,
Charles D. Kleinow
Dear Tony,
Now that the summer has ended and the boating season is unfortunately winding down, I wanted to personally thank you, Tom, and your entire staff for assisting us with the purchase of our new Tiara 3600 Open. Trading in our old boat after five great boating seasons was not easy, but after the first family trip on the new Tiara, I knew that we made a great choice! I know that you and Tom worked hard to meet our price point and this was greatly appreciated.
The delivery of the new Tiara far exceeded our expectations. Not only was everything well explained, but also providing a professional captain for four hours of training was awesome. What a great way to make a new captain feel comfortable and safe. The fit and finish of the Tiara 3600 Open in unsurpassed, the ride is rock stable, and the power of the twin turbo diesels is nothing less than exhilarating. Also, the new electronic package from Raymarine is outstanding.
I would recommend Hampton Watercraft & Marine to any new or experienced boater in Long Island and would encourage them to buy a new Tiara!
Thanks again, for making our dreams come true!
Sincerely yours,
Geoffrey Westrich, MD
Hi Tony,
I must tell you, as you know I have bought a number of boats over the past years, 6 in the last 12 years. I have dealt with 4 dealers on 4 different new boat purchases, and not one of them can even come close to the service and the professionalism you have provided.
I am so impressed with everyone, Ernie the best boat mechanic period, Aaron a real gentleman no doubt the girls in the office the best and my favorite service manager Mike, all I can say about mike is good, good, and more good. I have never had a boat delivered in such a manor, where everyone took me for a ride to make sure I was completely satisfied. Even after all the money was paid and I turned over the trade right down to outriggers and the day I pulled away from the dock,(by the way was weeks later) you guys were right there to answer any questions. Even now two weeks after I have the boat and I know that you must be very busy I called mike and within a hour he got back to me. And something else Tony it doesn't stop there, this past weekend we used the boat and had a problem with the head as it turned out we clogged it ourselves but Rich was right back to us to help. I also had two other set backs this week first on Tuesday around 5 PM I was showing off the new E-120 that Sean put in and it went on the fritz so I called him and don't you know that sometime on Thursday he was at my boat and installed a new unit no questions asked, I could not have done a switch faster if I had done it myself. Yesterday I tried to start the generator no luck so I called Mike from the company where you ordered my generator he was at my boat today and the generator is running fine.
Tony bottom line you have a top notch operation and I will most defiantly be bringing my boat in for service and storage as needed. I have a retail floor covering store and it is very comforting to find another business with the same genuine concern for quality and its customers as we have. Don't change a thing, My wife and I are so very happy with our 29 Tiara we tell everyone.
Thank You, Thank you,
Scott & Charmaine Letizia
Scott's Carpet West Islip NY
Tiara 2900 Classic
We would like to thank everyone at Hampton Watercraft. Job well done.
Rick Daniels
Monterey 190LS
Extremely impressed with everyone from dealership. Would buy again without hesitation.
Dan Devita
Monterey 268SC
Hampton Watercraft continues to be the best the absolute top-of-the line dealership. It doesn't get any better!
Brian Boyar
GP1300R
Dear Tony,
It was a pleasure meeting you on Saturday last. When I went to the NY Boat Show in January, I honestly had no intention of buying a boat for the 2005 season. As I said to Aaron at the time, my plan was to begin to get familiar with what was on offer with a view to making a purchase in the Fall for delivery in 2006. It was only as the result of seeing what seemed to be the perfect boat, plus the impression left by your organization, that we decided to proceed with a purchase the year.
I cannot say enough about how important your organization was to that decision. I simply would not have gone ahead without first coming to the conclusion that I would be establishing a relationship with a quality organization. The absolute consistency in performance- from the way people meet and greet you, to their attentiveness and follow up, to the condition of the facilities, etc. speaks volumes about the strength of the organization. I have every confidence that Tiara is a great choice. Equally, I have every confidence that your company is an equally great choice.
I look forward to the year and hopefully years of boating to come.
Most appreciatively yours,
John
Tiara 3200 Open
Dear Joe,
Mariann and I would like to thank you and your wonderful staff for the great experience we had purchasing our 2005 Monterey 250 Cruiser.
From the minute we spoke back in October at the Tobay boat show to the day we took delivery everything you promised me happened, as a matter of fact you and your staff over exceeded my expectations and that's not an easy task to do.
May face still hurts from smiling so much; we absolutely LOVE our Monterey and look forward in a few years moving up in size.
Once again thank you for making our trading in our old boat and purchasing our new one such a fun and exciting time for us.
Patrick Yuengling
Monterey 250CR
Dear Ronnie,
Ginny and I want to thank you and all the other members of your organization for the unusually pleasant way we were treated when we recently bought a 13-foot Whaler from you. You helped us decide on the boat that was right for our needs, rather than the needs of the seller. Before, after and during the sale you were helpful, reliable in your promises and reassuring about our second thoughts. This is the sort of treatment one does not usually encounter, especially in view of the fact that we were buying an inexpensive boat.
I am pleased to report that the boat is performing perfectly and it is just right for us. This is not the first boat that I have owned. As pleased as we are with it, the way things usually go in boating, it probably will not be the last boat we own. When the time comes for our next boat we will come to you. Thanks
Very truly, Robert Blank
Dear Tony,
I recently purchased a used Boston Whaler from your dealership. I just wanted to take the time to let you know how pleased I was with the service from your staff. I had Mr. Kevin Springer as a salesman and from the first inspection of the boat in the freezing weather in January to the launch in April his service was prompt, courteous and professional. In these times when more people have negative comments I thought your service should not go unnoticed. I would not hesitate to recommend your dealership or salesperson to someone.
Once again thanks to Kevin and your staff for making this a pleasant experience.
Sincerely,
Robert Riccardo
You run a 1st class operation. You always put the customer first. The best to you always,
Frank Cappo
32' Seacraft
No sales pressure, very patient with decision process, excellent overall experience.
Peter Schneidkrut
13' Boston Whaler Sport
Tom was very helpful, courteous and easy going.
Joseph Sestito
17' Boston Whaler Montauk
Michael, the Service Manager and Kevin the salesman, are both outstanding people at what they do!
Alex McCracker
16' Boston Whaler Ventura
Very impressed with your fellow VP's thank you card, free drink, customer appreciation day, and telephone support on any questions. I felt very comfortable purchasing a used watercraft from you.
Paul Batterson
Used Yamaha XL1200
Excellent staff both at the dealer and marina. Everyone was very helpful and when asked questions always ready to help.
Don Entress
Monterey 262 Cruiser
Chris is an asset to your business.
Sheldon Geller
Yamaha FX Cruiser
I would recommend you & I'll be buying a boat in a few years.
Allen Kaplan
Yamaha FX HO Cruiser
Hampton Watercraft is the Best Dealership anywhere!
Brian Boyar
Yamaha GP1300R
You guys are always a pleasure to deal with.
William Hines
Boston Whaler 150 Sport
Mechanics & Sales people are friendly, courteous and always find time to help with any problems.
John Oberst
Yamaha XL1200
Very satisfied with the buying experience. Completely satisfied with the 150 Sport.
George Oakley
Boston Whaler 150 Sport
I have had very good service over the past several years.
Rose Mancusi
Boston Whaler 190 Nantucket
Staff very nice people.
Nicholas Turturo
Monterey 180 Edge
The boat is great. It was definitely worth waiting for. I am finished using for now and I must admit I am sorry to see the summer fly by. It has been a pleasure doing business with you and all of your associates at Hampton Watercraft.
Happy holidays to you and the entire crew.
Jeff Halper
Monterey 298 Super Sport
You seem to be a very honest dealer. Nice to deal with you,
Erik Ekstrom
Boston Whaler 17' Montauk
To add a testimonial of your own, submit it on the Customer Survey page.
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"I noticed that our 2005 testimonial regarding our Tiara 3200 Open was a bit out of date in that we are now owners of a 2007 4300 Sovran. We want to reiterate what our earlier testimonial said and again thank everyone at HWMC for their enormous effort. This is our fourth S2 boat, and S2 continues not to disappoint. More importantly for us, however, is that this is our 2nd boat from, and 3rd year at, HWMC and across the board HWMC just gets better and better. This is quite an achievement especially in light of the very high standard which HWMC has demonstrated from the start. There are simply no weak spots in the organization. Hats off to Tony, Aaron, Tom, Mike, Ernie and the entire organization. It is no surprise to me that in an recent industry survey HWMC was voted one the top marinas nationwide and one of the top two on Long island.
"
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